Return Policy
We are making every effort to reduce our impact on the planet. Rowland Earthing is now also partnered with Farmers Footprint and Ecologi, as part of our sustainability commitment and to help further offset our carbon footprint.
While we understand that returns are part of any good business model, avoiding them where possible can really help us in our efforts.
For this reason, it is important that the correct expectations have been set in the beginning and we encourage all customers to review the information on our website to gain a better understanding of what the Rowland Earthing Sheet has to offer.
Returns
We offer free returns for items returned within 30 days of purchase. To be eligible for a refund, your item must be unused and in the original packaging.
If you wish to return, please contact us for a return label to attach to your parcel and use the address on the label (please do not send returns to our office address).
Refunds will be returned to your original payment method as soon as the item has been received and processed by our team.
Exchanges
If you order arrives damaged or faulty, please contact us at support@rowlandearthing.co.uk. We offer a free exchange or full refund on any damaged or faulty items. We will advise how to return the goods to us and we will cover the cost of this.
If you would like a refund, exchange, help with tracking your package or have any questions or comments, we’re here to help. Just get in touch with our team at support@rowlandearthing.co.uk