Return Policy
We are making every effort to reduce our impact on the planet. Rowland Earthing is now also partnered with Farmers Footprint and Ecologi, as part of our sustainability commitment and to help further offset our carbon footprint.
While we understand that returns are part of any good business model, avoiding them where possible can really help us in our efforts.
For this reason, it is important that the correct expectations have been set in the beginning and we encourage all customers to review the information on our website to gain a better understanding of what the Rowland Earthing products have to offer.
*On Selected Products
45-Day Money Back Guarantee
We’re so confident you’ll love our products that we offer a full 45-day money back guarantee with free returns.
Our return policy is as simple as it gets. Just let us know why you’re dissatisfied, and you can return your order back to us for a full refund. All we ask is that you have trialled the product for a minimum of 30 days. This is to allow time for the body to adjust and give a true reflection of the results.
If your item is unused and in the original packaging, you are welcome to return anytime within 45 days of receiving your order.
To complete your return, please contact us for a return label to attach to your parcel and use the address on the label (please do not send returns to our office address). Refunds will be returned to your original payment method as soon as the item has been received and processed by our team.
General Returns
If your item is unused and in the original packaging, you are welcome to return anytime within 30 days of receiving your order. Unfortunately, we cannot accept returns on the following items unless in an unused condition:
- Rowland Cork Yoga Mat
- ION* Gut + Microbiome
To complete your return, please contact us for a return label to attach to your parcel and use the address on the label (please do not send returns to our office address). Refunds will be returned to your original payment method as soon as the item has been received and processed by our team.
FEELGOOD Eco Bed Frame
We will only pay the cost of returning a product if it is faulty. Please contact us if you need to return any of our products.
Exchanges
If you order arrives damaged or faulty, please contact us at support@rowlandearthing.co.uk. We offer a free exchange or full refund on any damaged or faulty items. We will advise how to return the goods to us and we will cover the cost of this.
If you would like a refund, exchange, help with tracking your package or have any questions or comments, we’re here to help. Just get in touch with our team at support@rowlandearthing.co.uk